Loyalty Program Terms and Conditions

Every garden comes with a care guide to ensure your garden blooms to its fullest. We've laid out tips and guidelines to ensure your flowers bloom the brightest: Welcome to The Forbidden Garden Loyalty Program by Modern Match Lingerie. Please take some time to review our terms and conditions and reach out if you have any questions.

1. How to participate

To start earning care credits ('care credits' = loyalty points) you simply complete interactions. No purchase is necessary to join the loyalty program. By interacting with Modern Match Lingerie on social media, signing up to the newsletter, referring friends, and purchasing your fav lingerie pieces, you will start to earn care-credits that you can redeem at checkout. Please refer to the list of "ways to earn" for further details.

1.1 Loyalty Points Expiry

Care credits earned will expire in one calendar year. However, you are not required to sign up again. Your loyalty membership will continue, and you can start earning new care credits in the upcoming year.

2. Privacy and Data Security

We value your privacy. Rest assured, we will never sell your personal information. Your data is kept secure in accordance with our Privacy Policy, which can be accessed on our website.

3. Access to FAQs

For quick answers, please refer to our Frequently Asked Questions (FAQs) section on our website. It provides comprehensive information about The Forbidden Garden Loyalty Program.

4. Technical Support

Our customer support team is ready to assist you if you experience any technical difficulties or have specific inquiries. Contact us at support (@) modernmatchlingerie.com, and we'll get back to you within 3 to 5 business days, excluding statutory holidays.

5. Restricted Behavior

Participants in The Forbidden Garden Loyalty Program are expected to engage respectfully. Restricted behaviour includes, but is not limited to, the following:

• Harassment or discrimination of any kind.
• Posting inappropriate content.
• Fraudulent activities, including attempts to manipulate the loyalty program.

6. Limitation of Liability

Modern Match Lingerie is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your participation in The Forbidden Garden Loyalty Program. We are not responsible for any errors or interruptions in program operation.

6.1 Acknowledgment of Risks

By participating in The Forbidden Garden Loyalty Program, you expressly acknowledge and agree that the use of our loyalty program involves inherent risks. These risks may include, but are not limited to, the potential for interruptions, inaccuracies, errors, or delays in the operation of the program.

6.2 No Warranty

Modern Match Lingerie makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the loyalty program. We do not warrant that the program will be error-free or uninterrupted.

6.3 Exclusion of Damages

To the fullest extent permitted by applicable law, Modern Match Lingerie shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your participation in The Forbidden Garden Loyalty Program. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

6.4 Third-Party Actions

Modern Match Lingerie is not responsible for the actions, omissions, or policies of third-party service providers, affiliates, or partners involved in the loyalty program. We do not assume any liability for their conduct, products, or services.

6.5 Force Majeure

Modern Match Lingerie shall not be liable for any failure or delay in performing its obligations under the loyalty program due to circumstances beyond its reasonable control. These circumstances may include, but are not limited to, acts of God, war, terrorism, natural disasters, labor strikes, or governmental actions.

6.6 Maximum Liability

In no event shall Modern Match Lingerie's total liability for all claims related to The Forbidden Garden Loyalty Program exceed the total amount of care credits earned by the participant in the twelve months preceding the claim.

6.7 Assumption of Responsibility

Participants agree that the limitations and exclusions of liability set forth in this section are fair and reasonable. You expressly acknowledge that without your agreement to this provision, the terms and conditions of The Forbidden Garden Loyalty Program would be substantially different.

6.8 Severability

If any provision of this Limitation of Liability section is found to be unenforceable or invalid under applicable law, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

By participating in The Forbidden Garden Loyalty Program, you acknowledge and agree to the limitations of liability outlined in this section. These terms are intended to protect both Modern Match Lingerie and its participants, creating a fair and reasonable framework for engagement in the loyalty program.

7. Modification of Program Terms

Modern Match Lingerie reserves the right to modify the terms and conditions of the loyalty program without notice. Modern Match Lingerie reserves the right to terminate and/or change the loyalty program at anytime without notice. If terminated, remaining care credit balances will be canceled. Participants continued participation implies acceptance of the modified terms.

8. Termination of Membership

Membership in The Forbidden Garden Loyalty Program may be terminated for engaging in fraudulent activities or violating the program's rules. Participants are able to opt out of the loyalty program at any time by logging into their account and terminating it. Participants are also able to opt out of email correspondence at any time. Any remaining balance of care credits will be lost and forfeited. Care credits can not be exchanged for cash, gift cards, or transferred to another participant.

9. Communication Preferences

Participants can manage their communication preferences, including opting in or out of promotional emails and updates. Modern Match Lingerie is not responsible for customers not seeing a posted update to the loyalty program because they have opted out of email communications. 

9.1 Opting In and Out

Participants in The Forbidden Garden Loyalty Program have the option to manage their communication preferences. This includes the ability to opt in or out of promotional emails and updates. By opting in, participants will receive important program updates, promotions, and exclusive offers via email.

9.2 Email as the Primary Communication Channel

Please note that email is the primary and preferred communication channel for The Forbidden Garden Loyalty Program. Updates regarding the program, changes to terms and conditions, exclusive events, and other crucial information will be communicated primarily through email.

9.3 Responsibility for Program Updates

If a participant chooses to opt out of email communication, Modern Match Lingerie holds no responsibility for any missed program updates or important announcements. Participants who opt out of emails may not receive timely information about changes to the loyalty program, new promotions, or exclusive events.

9.4 Keeping Information Updated

It is the responsibility of participants to ensure that their contact information, including email addresses, is accurate and up-to-date in their loyalty program account. Modern Match Lingerie shall not be held liable for any consequences arising from outdated or inaccurate contact information.

9.5 Waiver of Claims

By opting out of email communication, participants expressly waive any claims against Modern Match Lingerie for missed updates, promotions, or exclusive events related to The Forbidden Garden Loyalty Program. This includes any changes to the program terms and conditions that may affect their participation.

9.6 Re-Opting In

Participants who have previously opted out of email communication can re-opt in at any time to receive program updates. However, any updates missed during the opted-out period will not be retroactively provided.

10. Governing Law and Dispute Resolution

The laws of British Columbia, Canada govern these terms and conditions. Any disputes or disagreements will be resolved through [Arbitration/Mediation/Court proceedings] in Prince George, British Columbia, Canada] regardless of the location of the participant.

11. Indemnification

Participants agree to indemnify and hold Modern Match Lingerie harmless from any claims, losses, or damages arising from their participation in the loyalty program.

12. Age Restriction

Participants must be 18 years of age or older to join the loyalty program. 

12.1 Eligibility Requirement

To participate in The Forbidden Garden Loyalty Program, you must be 18 years of age or older. By joining the program, you confirm that you meet this eligibility requirement.

12.2 Compliance with Legal Age

Modern Match Lingerie adheres to legal standards, and participation in the loyalty program by individuals under the age of 18 is strictly prohibited. If you are not 18 years of age or older, please refrain from enrolling in The Forbidden Garden Loyalty Program.

12.3 Verification of Age

Modern Match Lingerie reserves the right to verify the age of participants at any time. If there is reason to believe that a participant is under the age of 18, their membership may be terminated.

12.4 Responsibility of the Participant

It is the responsibility of participants to adhere to this terms and conditions. Falsifying age information may result in immediate termination from The Forbidden Garden Loyalty Program.

12.5 Compliance with Local Laws

Participants must also ensure that their participation in the loyalty program complies with all applicable local laws and regulations regarding age restrictions and loyalty programs.

12.6 Affirmation of Age

By participating in The Forbidden Garden Loyalty Program, you affirm that you are 18 years of age or older and that you will comply with all age-related eligibility requirements.

13. Promotional Use of Data

Modern Match Lingerie has the right to use participants' data for promotional purposes within the bounds of privacy regulations.

14. Program Cancellation

The Forbidden Garden Loyalty Program may be discontinued under certain circumstances, and existing members will be notified of the implications.

15. Earn and Redemption Rates

Detailed information on how care credits are earned and redeemed, including any restrictions or limitations, can be found on our website.

16. Care Credits

16.1 Non-Transferability

Care credits earned through The Forbidden Garden Loyalty Program are non-transferable. They cannot be transferred, exchanged, or gifted to another participant or third party.

16.2 Non-Redeemability for Cash

Care credits hold no cash value and are not redeemable for cash. They can only be used within The Forbidden Garden Loyalty Program for the specified rewards and benefits outlined in the program guidelines.

16.3 Reservation of Rights

Modern Match Lingerie reserves the right to adjust the guidelines, terms, and conditions of The Forbidden Garden Loyalty Program at any time. Participants will be notified of any such adjustments, and continued participation implies acceptance of the modified terms.

16.4 Changes to Care Credit Policies

Modern Match Lingerie may, at its discretion, make changes to the care credit earning and redemption policies. Any modifications will be communicated to participants through email or updates on our website.

16.5 Limited Transferability of Rewards

While care credits are non-transferable, certain rewards or benefits within the loyalty program may be subject to additional terms and conditions. Modern Match Lingerie reserves the right to limit the transferability of specific rewards based on program rules.

16.6 Compliance with Adjustments

Participants are responsible for reviewing and complying with any adjustments or modifications to the care credit guidelines, terms, and conditions. Failure to adhere to updated guidelines may result in the forfeiture of care credits or termination from the loyalty program.

By participating in The Forbidden Garden Loyalty Program, you acknowledge and agree to these terms and conditions. Always consult with legal professionals to ensure compliance with local laws and regulations. Modern Match Lingerie reserves the right to modify or terminate the program at any time. Any changes will be communicated to participants through email or updates on our website.

If you have any questions or concerns, please contact support@modernmatchlingerie.com. Thank you for being a part of The Forbidden Garden Loyalty Program!