Blue contour bra, comfortable lingerie Canada returns & exchanges Blue contour bra, comfortable lingerie Canada returns & exchanges

Returns & Exchanges

Not 100% satisfied with your Modern Match purchase? We're here to help!

We have a 30 day return and exchange policy from the date you receive your order on new and unworn pieces.

*all underwear and sale items are considered a final sale and are not eligible for a return or exchange*

RETURNS AND EXCHANGES

I want a different style

Easy as 123! Grab your order number and select the item you'd like to exchange. Once we receive your return, we will pop the new one in the mail free of charge for our Canadian customers.

Exchange
I want a different colour/size

We've got you covered! Simply select the item you'd like to exchange and let us know what colour/size you'd like! Once your exchange is approved and received, we will pop your replacement in the mail.

Exchange
I want a refund

If we didn't get it 100% right and you'd like to return your item, we can help with that too! Make sure your item is unworn and tags are still attached. Once your return is approved, please allow up to 10 business days to process after we've received your returned item.

Refund

FAQs

We take extra percaustions when handling returned delicates to make sure our staff is safe. It may take us slightly longer than normal to process your exchange/return. Please expect 7 to 14 business days to process. We appreciate your patients!

There are a couple places you can find your order number:

1. On your order confirmation email

2. You can log into your account from our site here.

3. If you still can't seem to locate your order number, please reach out to our team at support(at)modernmatchlingerie.com

We accept exchanges/returns up to 30 days from the time you receive your order on new and unworn pieces. 

Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return.

Our items go directly on skin so please refrain from trying on with self-tanner, lotion, oil or fragrance on your skin. When it comes to something delicate, best to play it clean until you’re 100% sure you’re keeping it – for all of our sakes.

To read our full return policy, you can find it here

**Please note underwear and sale items are considered a final sale and are not eligible for a return.

Need further assistance? Let's connect!

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